I’m new to Livermore and I ran across a coupon for this place and thought that I would give them another try. I expected more seeing that they have a decent rating. The service was friendly and the facility was clean. The only reason they’re getting one star is because they refused me service on the grounds that I drive a hybrid. If they don’t service hybrids they may someday run out customers lol. This was a first time I’ve ever been refused service for my car. I don’t recommend them on the grounds they operate in manner that’s limiting to the local community. Not a very good welcome to the neighborhood.
Sir I think you mistaken what was presented to you. We can only drain and fill a transmission when there is a a dipstick and drain plug on the vehicle . Hence it says on the coupon for most cars. We are not a transmission specialist and we do not service all transmissions. If there is something that we are not comfortable with we do not want to damage the vehicle. Giving us a one star review because we can’t service your transmission is unwarranted .
- Castrol Premium Lube Express - Livermore, CA